Frequently Asked Questions

Thank you for visiting American Equity of New York. Please find answers to frequently asked questions below or feel free to contact us here.

What type of products does American Equity of New York offer?
American Equity of New York develops and sells fixed rate annuity products.
Where is the company located?
Our office is located in Lake Success, New York and our headquarters are located in West Des Moines, Iowa.
How do I speak with someone regarding my annuity with American Equity of New York?

Our Service professionals are ready to assist you! The toll-free number is (866) 233-6660, and our office hours are Monday-Thursday 8 a.m.-4:45 p.m. CST, and Friday 8 a.m.-1 p.m. CST.
If sending an email, please reach us at service@ae-newyork.com and include the following information:

  • Your full name
  • Your American Equity of New York contract number(s)
  • Your contact information

How do I notify the company regarding a death claim?

Our Claims professionals are ready to assist you! The toll-free number is (877) 542-8847, and our office hours are Monday-Thursday 8 a.m.-4:45 p.m. CST, and Friday 8 a.m.-1 p.m. CST. If sending an email, please reach us at claims@american-equity.com and include the following information:

  • Full name of the deceased
  • American Equity of New York contract number(s)
  • Date of death
  • Your name and contact information

How do I change a beneficiary?

To update the beneficiaries for your annuity contract, please complete the Change of Beneficiary form.